At Wingu SMS (“we,” “us,” or “our”), we prioritize the protection of your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.wingusms.com or use our bulk SMS services (the “Services”). By accessing or using our Services, you agree to the practices described in this policy. If you do not agree, please refrain from using our platform.
1. Introduction
This Privacy Policy applies to all users of our Services, including visitors to our website, registered customers, and anyone who interacts with our platform. Personal information refers to any data that can identify an individual, such as names, email addresses, phone numbers, payment details, message content, and recipient lists. We also collect technical data like IP addresses, device information, and usage patterns to improve our Services.
2. Data Privacy Principles
We are committed to handling your data responsibly. This means we process information lawfully, transparently, and only for specified purposes. We minimize data collection to what is strictly necessary, ensure accuracy, and retain information only as long as required. Security is a top priority, and we implement robust measures to protect against unauthorized access, loss, or misuse.
3. Information We Collect
We gather information in two ways: (1) Data you provide, such as account details (name, email, phone number), recipient lists, message content, and payment information; and (2) Automated data, including cookies, IP addresses, device/browser details, and usage logs. Cookies help us analyze website traffic and tailor user experiences, though you may disable them in your browser settings. Location data may be used for routing messages efficiently.
4. How We Use Your Information
Your data enables us to deliver and optimize our Services, including SMS routing, account management, and customer support. We process payments securely, communicate service updates or promotions (with opt-out options), and comply with legal obligations. Aggregated, non-personal data helps us analyze trends and improve our platform.
5. Data Sharing & Third Parties
We may share data with trusted service providers, such as SMS gateways, payment processors, and cloud hosts, to facilitate our operations. These partners are contractually bound to protect your information. Additionally, we may disclose data if required by law or to protect our rights. Messages sent via third-party platforms (e.g., WhatsApp Business API) are subject to their respective privacy policies.
6. International Data Transfers
Your data may be transferred globally, but we ensure safeguards like encryption and contractual agreements with subprocessors to maintain protection standards, especially when data crosses borders.
7. Security Measures
We employ industry-standard security practices, including encryption (SSL/TLS), access controls, and regular audits, to safeguard your information. However, no system is entirely risk-free, so we encourage users to protect their account credentials.
8. Your Rights
You have the right to access, correct, or delete your personal data, opt out of marketing communications, withdraw consent, or request data portability. To exercise these rights, contact us at info@wingucreatives.co.ke
9. Retention & Deletion
We retain account data while active and for legal/compliance purposes. Message logs are stored temporarily to verify delivery but are not kept indefinitely.
10. Children’s Privacy
Our Services are not intended for minors under 16. If we inadvertently collect such data, we will delete it promptly.
11. Policy Updates
We may update this policy periodically. Changes will be posted here with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of the updated terms.
12. Contact Us
For questions or requests regarding this policy, email us at info@wingucreatives.co.ke.